Frequent Answered Questions

How long will I wait for the delivery?

It varies per product. Drawings are made in 2-5 days and sent to your email. With regard to printed products, fulfilment and shipping times are covered in detail in our shipping policy: https://newgencreations.com/policies/shipping-policy

 

Can I provide more than one photo?

Yes, and the higher their quality the better. When placing the order for the drawing, in the notes field, make sure you describe how you'd like each character to be drawn or, otherwise, you can let our artist improvise for you:)

 

What if I'm not happy with the drawing?

We will send you a low resolution image first, for your revision and approval. There you have the chance to ask for small changes if there is any detail you're not satisfied with, before we send you the final, high resolution digital portrait. Unfortunately, because the drawing is already made and fully customised, we can't accept refunds for them. You can find more details about our refund policy at: https://newgencreations.com/policies/refund-policy

 

What if I want to get the drawing printed on my own?

That's completely fine. In that case, just order the drawing. Then you can use the high resolution file we send you for printing.

 

What if I want a drawing of a large group of people?
Don't worry. Just send us an email for us to work it out, or any other special request. Our email is newgencrations@outlook.com. You can also use the form as "Contact us" in this site.